Refund Policy

A legal disclaimer

At Janissary Consulting, we strive to deliver exceptional services to help you achieve your goals. We understand that circumstances can change, and we are committed to ensuring a fair and transparent refund process. Please read our refund policy carefully.

Eligibility for Refunds

Cancellation Requests:
- Refunds are available for cancellations made at least 24 hours before the scheduled session.
- Cancellations made within 24 hours of the session are not eligible for a refund.
Missed Sessions:
- Refunds are not available for missed sessions where no prior notice was given.
- If you missed your session due to unforeseen circumstances, please contact us to discuss rescheduling options.
Technical Issues:
- If a session is disrupted due to technical issues on our end, we will reschedule the session at no additional cost.
Service Concerns:
- If you believe the service provided did not meet expectations, please reach out within 48 hours of the session. We will review your concerns and, where appropriate, offer a partial or full refund.

How to Request a Refund

To request a refund, please contact us at our contact us page with the following details:

Your full name
Booking reference number
Reason for the refund request

Our team will review your request and respond within 3-5 business days.

Non-Refundable Items

Completed sessions are non-refundable unless there is a documented service issue.
Any additional fees paid for expedited services or optional extras are non-refundable.

Changes to this Policy

We reserve the right to update or modify this refund policy at any time. Changes will be posted on this page, and it is your responsibility to review the policy periodically.